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Shipping policy

At Axo Brands, we are committed to ensuring that your orders are processed and shipped as quickly as possible. Please take a moment to review our Shipping Policy below to understand the shipping process, delivery times, and other important information.

1. Shipping Methods & Delivery Times

We offer a variety of shipping methods to ensure that your products arrive in a timely manner. Delivery times depend on the shipping method chosen at checkout and your location.

  • Standard Shipping: Estimated delivery time of 5–7 business days.

  • Expedited Shipping: Estimated delivery time of 2–3 business days.

  • Express Shipping: Estimated delivery time of 1 business day.

  • International Shipping: Estimated delivery time of 7–14 business days, depending on the destination country.

Note: All delivery times are estimates and may vary depending on the carrier and external factors (such as weather, holidays, or customs processing).

2. Shipping Charges

Shipping charges are calculated based on the following factors:

  • Shipping method selected.

  • Destination address (domestic or international).

  • Weight and size of the package.

You can view your estimated shipping costs at checkout before confirming your order. Free shipping is available for orders over $99 within the United States.

3. Order Processing Time

  • Orders are typically processed and shipped within 1–2 business days after confirmation of payment.

  • Please note that orders placed on weekends or holidays will be processed on the next business day.

During peak periods or promotions, order processing may take additional time, but we will do our best to ship your order as quickly as possible.

4. Shipping Restrictions

  • Domestic: We currently ship to all U.S. states.

  • International: We offer international shipping to many countries. Shipping costs and delivery times will vary depending on your location.

For international shipments, please be aware that customs duties, taxes, and additional fees may apply and are the responsibility of the buyer.

5. Order Tracking

Once your order is processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the carrier’s website.

If you do not receive your tracking information within 2 business days after placing your order, please contact our customer service team.

6. Shipping Delays

While we strive to ship all orders promptly, shipping delays may occur due to:

  • Weather conditions

  • Carrier issues

  • Public holidays

  • Other unforeseen circumstances

If there is a delay with your shipment, we will notify you as soon as possible.

7. Shipping Address

Please ensure that the shipping address you provide is accurate. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses. If you notice an error in your shipping address after placing an order, please contact us immediately at Sales@AxoBrands.com.

8. Lost or Damaged Packages

  • If your package is lost or damaged during shipping, please contact us immediately.

  • For damaged packages, we will work with you to file a claim with the carrier and arrange for a replacement or refund.

  • For lost packages, we will work with the carrier to investigate the issue and provide solutions.

9. Return Shipping

In the event that you need to return a product, please refer to our Return & Refund Policy for specific instructions. Return shipping fees are generally the responsibility of the customer unless the product is defective or incorrect due to our error.

10. Contact Us

If you have any questions about shipping or need further assistance, please don’t hesitate to contact us:

Our customer service team is available to assist you from 9:00 AM to 6:00 PM (CST), Monday through Friday.